Zendesk/Zoom Applications Security FAQs

Overview

This article will cover the most common questions you may have regarding the Zendesk/Zoom Applications Security.

 

Q: What data can the applications access?

A: 

Zoom Meetings:

• Zoom User ID
• Zendesk User ID
• Zendesk Domain
• Zoom Domain
• Name
• Email
• Ticket Information
• Meeting Recordings

Zoom Phone:

• Zoom User ID
• Zendesk User ID
• Zendesk Domain
• Zoom Domain
• Name
• Email
• Caller/Callee Phone Number
• Call Recordings

Zoom App:

• Zoom User ID
• Client ID
• Zendesk Domain
• Zoom Domain
• Name
• Email
• Signature
• Meeting Recordings

Q: Is all data within the applications encrypted?

A:

Yes! All data within the applications are encrypted at rest and in transit.
The following protocols are used:

• At Rest: AES-GCM 256
• In Transit: AES 256 & SHA 384 (or better)

Q: Do you transfer or process data from the applications?

A:

We do not.

Q: Where is my data stored?

A:

Data is stored in a US data center in the cloud!

Q: How long is my data retained?

A:

Only as long as necessary. Generally speaking though, data is retained for as long as a user employs the applications within their instances.

Q: Who can access my data?

A:

Only necessary members from the development and infrastructure teams.

Q: What about location data?

A:

No geographic data from the applications are retained.

Q: What is your privacy policy?

A:

We take privacy very seriously here at Faye. For a full breakdown of our policy, please refer to the following page: Faye Privacy Policy

Q: What happens if something goes wrong?

A:

We like to overprepare here at Faye, and if you want to see how that is done, please send an email to [e-mail] for a copy of our Incident Response Plan, Cyber Liability Insurance, and other fun documents.