Installing the Flare App in Zendesk – Faye Help Center

Overview

This article will walk you through the steps needed to add the Flare App to your Zendesk instance.

Steps

1. After connecting to your Zendesk instance in Nexus (2. Connecting your Zendesk instance), go to your Zendesk and click on the cog wheel at the bottom left. Then click on Go to Admin Center.

2. Once in the Admin Center, click on Apps and integrations.

3. In My Apps, click on Private Apps and then on Upload private app.

4. Give your app a name and choose the file to upload. You will receive this file from Faye.

5. Now click on Upload.

6. A pop-up window, click on Upload again.

7. A progress bar will show you the status of your upload.

8. Once the upload is finished, you will be redirected to the app setup page.

9. On this page, you can Enable role restrictions.

10. ...as well as choose if to enable group restrictions.

11. Now click on Install.

12. You will be taken back to My Apps, where you can now find the Flare app in the Currently Installed tab.

13. Back in Zendesk Support, enter a ticket view and click on the app menu on the right-hand side of the screen. You will be taken to the app list, where you will find the Flare app. You will be prompted to Sign In.

Note: Please check this article (1. Creating your Flare Nexus account), on how to obtain your Flare Nexus credentials.

14. On the pop-up window enter your Flare Nexus credentials and click on Sign In.

15. Now that your app is installed and connected, you can get started configuring the data coming into Flare Studio. Check the guide on Flare Studio here.