SMS Messaging (Twilio) for Sugar

Overview

Web Hook Configuration

For inbound messages to come into Sugar immediately a web hook needs to configured in the Ytel admin section.

The web hook url is the following for Sugar On Demand clients

https://<sugar sub-domain>.sugarondemand.com/rest/v11/fbsg/messaging/status

OR for self-hosted clients the url woule be

https://<url to clients sugar instance>/rest/v11/fbsg/messaging/status

Follow the steps below to set this into your Twilio configuration

1. Under the Develop section go to Phone Numbers > Manage > Active Numbers
2. Select the number you want to receive text messages to
3. After clicking on that number go to the Configure tab
   1. 
4. Then scroll down to the Messaging Configuration section
   1. Set the Configure with option to Webhook, TwiML, Bin, Function, Studio Flow, Proxy Service
   2. Set A message comes in to Webhook
   3. In the URL set the web hook url
   4.