Sugar Freshdesk Integration - Default Field Mapping

Sugar Account - Freshdesk Companies Map

SUGAR SELL ACCOUNTS	SYNC DIRECTION	FRESHDESK COMPANIES
ID	à	Unique External Company ID  (not visible in UI or via export)
Name	ß à	Name
Website	ß à	Domain
Description	ß à	Description

Sugar Contacts - Freshdesk Contacts Map

SUGAR SELL CONTACTS	SYNC DIRECTION	FRESHDESK CONTACTS
ID	à	Unique External Contact ID
Name	ß à	Name
Account	ß à	Account
Primary Address Street	à	Address Street
Primary Address City	à	Address City
Primary Address State	à	Address State
Primary Address Country	à	Address Country
Primary Address Postal Code	à	Address Postal Code
Office Phone	ß à	Work Phone
Mobile	ß à	Mobile
Email Address	ß à	Email
Title	ß à	Title

 

Freshdesk Tickets to Sugar Cases Map

SUGAR SELL CASES	SYNC DIRECTION	FRESHDESK TICKETS
Account ID	ß	Unique External Company ID
Contact ID	ß	Unique External Contact ID
Account Name		Company
ID	à	Unique External Case ID (not visible in UI or via export)
Assigned To	ß	Responder
Status	ß	Status
Priority	ß	Priority
Follow Up Date	ß	First Response Due Date
Type	ß	Type
Subject	ß	Subject
Source	ß	Source
Description	ß	Description

Freshdesk Notes to Sugar Messages Map

SUGAR SERVE MESSAGE	SYNC DIRECTION	FRESHDESK NOTE
Name	ß	First 30 chars of convo
Description	ß	Full convo description
Channel Type	ß	Source
Direction	ß	Incoming status handle
Parent type	ß	Default to Case
Parent ID	ß	Ticket ID

 

Additional Technical Notes

1. Does not include Assigned Groups
2. Does not include Freshdesk Channel Options
3. Does not include Custom fields and Custom Objects