Installing the Zendesk for Zoom Phone integration

Overview

This guide provides information about how to find, install, and uninstall the Zendesk for Zoom Phone app in the Zoom App Marketplace. The Zendesk for Zoom Phone app is installed at the account level. A Zendesk administrator is required to install the app.

Table of Contents

1. Installing and uninstalling the Zendesk for Zoom Phone app

2. Uninstalling the Zendesk for Zoom Phone app

3. Troubleshooting

1. Installing and uninstalling the Zendesk for Zoom Phone app

To set up the integration, install the Zendesk for Zoom phone app from the Zoom App Marketplace.

1. Log in to your Zoom account and navigate to the Zoom App Marketplace.

2. Search for the Zendesk for Zoom Phone app and click Install.

3. When the installation is completed, the Installation Complete page appears. This page includes a special token, called an API Key.

4. Save the API key. This key is required to install the app in Zendesk.

5. Open the Zoom Phone app, and input the previously provided API key.

6. The Zendesk for Zoom Phone app is now successfully installed.

2. Uninstalling the Zendesk for Zoom Phone app

To uninstall the app:

1. Log in to your Zoom account and navigate to the Zoom App Marketplace.

2. Click Manage > Installed Apps or search for the Zendesk for Zoom Phone app.

3. Select the Zendesk for Zoom Phone app.

4. Click Uninstall.

 

3. Troubleshooting

If you have any issues during installation, or you do not receive the API Key at the end of the installation, please contact us through our support system, which you can find here:

Faye

Our support team will review your support request, and typically will respond within one business day.