Badges are visibly awarded to users for completing specific Game Activities or Challenges. Badges can also come with their own rewards in the form of Coins and/or Points. Badges are displayed for a user to see in their Splash dashboard within SugarCRM.
By default, the system is pre-populated with 16 Badges that can be used as configured or modified for an organization's specific use case. An organization can also create and upload its own custom Badges.
Below are instructions on how to create your own custom Badges in Splash.
1. In the navigation select Game and then choose Badges.
2. Once the Badges management screen loads click the "Create Badge" button in the top right-hand corner of the screen.
3. You will need to enter the following information: Name, Instance ID, Achieve condition, Status, the reward(s), description, and the image of the badge itself.
- Name: This field is for the Name you want to give your custom Badge. Once again we would suggest using "fun" names for the badges to encourage engagement. If you need ideas review the 16 default Badges already in the system.
- Instance ID: This field will fill in for you automatically and should be the URL of your SugarCRM instance.
- Achieve Condition: This can either be a Challenge or a Game activity, By selecting, "Challenge" this Badge will only be awarded when an assigned Challenge has been completed. When selecting "Game Activity" the badge will be awarded when the user completes the assigned Game Activity. You will assign this after you create the badge in the same way that you would assign a Game Activity to a Challenge.
- Status: This field designates if the Badge is active or inactive. You can set a Badge to inactive if you don't want to start awarding it yet.
- Rewards: You can assign Coins and Points to be awarded when getting a Badge. You can designate a Point Category. (Note: Point Category is part of a feature that is on the development road map but has not been finished. In the future users will be able to see their points by category and admins will be able to report on this.)
- Description: This is a more detailed description of what the Badge is for the users. Often organizations write a description of the Badge and how it is won so users know why they got the Badge.
- Teams: This field is used to designate which Teams are eligible to receive this Badge.
- Badge: This is an upload field that allows you to import the physical image of the Badge for users to see. Uploading an image of the badge gives the user something material to collect, measure their overall work achievements, and compare with others in the organization. Be creative and make them interesting. The goal is to give users a sense of excitement and accomplishment. The best way to do that is to give them something cool and interesting for their work.
4. Once you have added all the information, click on Create.
Edit and Update a Badge
1. In the list of existing badges, click on the pencil icon on the right-hand side of the screen, next to an existing badge to edit your badge.
2. Once you have updated the needed information, click on Update.